The agents
Agents that work for your team, end to end.
Each agent owns a job from request to resolution — understanding what’s been asked, gathering the right context, taking action and escalating to your team when needed.
01 · Triage agent
Get incoming requests to the right workflow or team
Reads every request and puts it in front of the right person.
Reads every incoming request
Mails, attachments and portal messages arriving in your shared inboxes.
Categorizes requests and assigns priority
Recognises the intent behind an order, quote, product question, claim or follow-up, plus other categories, and sets its urgency.
Routes it to the right owner
By your rules: customer, type, region or workload. What it can’t place comes back with the reason.
02 · Quote agent
Get from quote request to prepared offer faster
Prices it, sends it, chases it, converts it on acceptance.
Reads the request
Items, quantities and deadlines, from the mail or its attachment.
Matches products and checks availability
Including successors and equivalents, with stock and delivery date.
Prices on the account’s conditions
Framework agreement, last quotes and the margin band you set.
Sends it, or waits for your approval
Inside the margin band it goes out on its own. Past it, it comes to you.
Follows up and converts
Chases pending quotes and turns them into orders on acceptance.
03 · Order agent
Turn incoming orders into validated ERP records
Turns whatever the customer sent into an order in your ERP, line by line.
Receives the order, in any format
Mail, PDF, spreadsheet or a photo of a handwritten sheet, from the inbox, a portal or EDI.
Identifies who orders and where to ship
Bill-to and ship-to matched to the right customer records, even when they differ.
Matches every line to your catalogue
References, descriptions and customer codes matched to your products. Unknown ones are flagged, not guessed.
Applies units, minimums and conditions
Boxes to pieces, minimum quantities and the account’s conditions, checked before anything is written.
Learns from your team’s corrections
↻ Feedback loopWhen someone matches a line by hand, it’s saved to Feedback loops in your Knowledge base. Next time, that order goes through on its own.
Ready for approval, or written into your ERP
When your conditions are met, the order goes straight into the ERP and the customer gets an acknowledgement.
04 · Product information agent
Answer customer questions without searching across systems
Answers availability, specification and documentation questions, with the sources.
Understands the question
Which product, and what the customer needs to know.
Finds the answer across your sources
Specifications, availability and equivalents, from catalogues, product data and stock.
Attaches the right documents
Datasheet, certificate or declaration of performance.
Replies, or prepares the reply for review
Every answer cites its sources. When information is missing, it proposes a placeholder for your team to fill and never assumes an answer. It goes out on its own where your rules allow.
05 · Customer service agent
Handle order follow-ups from question to resolution
Answers delivery questions, changes and claims from your records, and acts on them within your rules.
Finds the order behind the email
Matches the customer, the order and the shipment, even without a reference.
Builds the context
Order, delivery status, invoices, past conversations and your policies from the knowledge base.
Acts within your rules
Shares tracking, updates delivery contacts, opens returns or a shipment for the remaining items. Order changes go to your team when your rules say so.
Replies and closes the loop
Replies in the customer’s language with the facts and the tracking link. Claims go to the right team with the evidence attached.
Control & autonomy
Every agent starts assisted, and moves up on your evidence.
Level 1AssistedReview every caseThe agent prepares, your team validates every case.
Level 2Validated by exceptionAutomate eligible casesYour team validates only the cases the agent flags. The rest goes through.
Level 3AutonomousExpand as confidence growsThe agent runs on its own, inside the limits you set.
You set the rules
You decide what can run automatically, what needs approval and when a person must step in.
Everything logged
Agent actions are logged so your team can review what happened and adjust the rules.
Find your first agent
Which work is taking up your team’s day?
Sorting shared inboxes and deciding who handles each requestTriage agentSearching for product information and writing answersProduct information agentGathering information and preparing customer quotesQuote agentReading orders, matching references and entering them into the ERPOrder agentAnswering delivery questions, order changes and claimsCustomer service agent
Have something else in mind?Let’s discuss your use case
Getting started
Book a demoYour first agent live in 14 days.
- 01
A solution engineer joins your team.
One engineer owns your project from kick-off: your catalogue, your conditions, your rules and the integration with your ERP.
- 02
Your first agent goes live in 14 days.
On your own requests, on one job your team does every day.
- 03
Guided validation.
Your team approves every case while your engineer fine-tunes the agent. Autonomy grows when the numbers support it.
What comes next
Start where the value is clear. Expand on the busy work.
These are real back-office jobs, identified with our customers. Each new agent builds on the same foundation, making deployment a matter of days, not months.
Request an agent- Purchasing and supplier coordinationNext
- Contract and framework order handlingNext
- Administrative requests and internal coordinationNext
Your operational priorities help shape what comes next.
Book a demo
See what Volta can take off your team’s desk.
AI moved the line of what can be automated. The companies that cross it first keep the edge.